Patient Communication
Inbox, Canned Replies, Texting, Emailing, Inbox Notifications,
50 articles
Communication - Text - I changed phone companies. Will this affect texting in TrackStat?
Communication - Email - Deliverability
Communication - Text - Why can't we send shortened links (URLs) to our patients?
Communication - Bulk Messaging from Reports
Communication - Texts - Character limitsWhy do text messages have character restrictions? Why is my SMS message several segments or count as multiple message credits?
Communication - Why is my office phone number showing as "Spam Likely" / "Spam Risk" / "Potential Spam" when we call patients?Why does our clinic's number come up as spam on patients' phones?
Overview of TrackStat's AI Assistant
Understanding TCR (The Campaign Registry) and U.S. Business Texting RequirementsTCR, The Campaign Registry, 10DLC texting, business SMS compliance, TrackStat texting setup, SMS approval process, healthcare texting requirements
How to Set Up - Incoming Communications - Unanswered Call Text Response Voicemail Feature in TrackStat
Troubleshooting Incoming Communications (Voicemail Routing Issues) in TrackStat
How do I disable missed call text/voicemail features in TrackStat?Disable TrackStat missed call texting and voicemail | Turn off automatic messages for unanswered calls | Stop call routing to TrackStat voicemail
Why Appointment Reminders Aren’t Sent at the Exact Minute (e.g., 1 Hour Before)
Why do my TrackStat text messages include “Reply STOP to unsubscribe”?
Communication - Inbox - how do I mark messages as unread?
Communication - Can we send PHI (protected health information) through TrackStat?
Communication - Text - Do we have to individually verify cell phone numbers in order to send text messages to patients?
Communication - I want to send a message to a patient and can see the patient's email and cell phone number, but I am unable to send a message to the patient.
What happens when we go over our text limit? Can we still send text messages?
Communication - Inbox - How do I archive or hide old messages in the Inbox?I only want to see only open text and email messages. How do I use filters in the Inbox?
Why isn't a Patient receiving text/email reminders?Steps to check why your patient may not get their text or email reminders.
Two patients share a phone number, how does this affect messages in the inbox?Chirotouch patients share the same number for texting.
Communication - Text - How do patients know a text came from our office?Identifying the office in a text message.
Communication - Inbox - Can I send a text or email to a person who is not a patient?Messaging someone who is not in my EMR/EHR database
What does Queued, Sent, Delivered, and Undelivered meanDifferent stages for text appointment reminders
Communication - Inbox - I sent a message to a patient and the reply shows as a separate line item in the Inbox. What is causing this?Separate line items in the inbox.
Communication - Notifications - How do I enable notifications on my computer (Windows) when a new message is received in the TrackStat Inbox?Can't see the pop up notifications that indicate there is a new message in the Inbox? What do I do?
Communication - Inbox - How do I send a message to a patient at a specific day and/or time.I want to schedule a text or email to send in the future? How do I send it at a later time?
Communication - Texting - Patient did not receive a text message. Text message has a status of failed.Why didn't a text message go through?
Communication - Text - How do I attach an image to a text message? How do I have a YouTube video show as preview by text?How do I include a photo or picture in a text?
How do I have my Youtube link preview as a thumbnail when I text a patient?
What is the difference between open and closed messages in the Inbox?
Communication - Text - Unable to receive 2FA codes on the office numberOffice phone numbers may not support receiving 2FA (two-factor authentication) codes via SMS. Learn why and what alternatives are available.
Communication - Inbox - A patient sent us a text message, but we did not receive it. Why not?
How to Manage and Troubleshoot the Inbox in TrackStat
How to Handle Unwanted Texts, Patient Opt-Outs, and Fully Disable Communications in TrackStat
How do I make the clinic phone number in an email or on a website clickable on a cell phone?I want patients to be able to click the phone number in an email or on my website to call the office.
Communication - Email - How can I prevent emails from being flagged as spam?Emails flagged as spam.
Communication - Email - How to avoid Gmail promotions tabemail marketing
Why TrackStat Emails Are Sent from patienthealthcenters.org (and Not Your Own Domain)TrackStat email domain, custom domain emails, email deliverability, DKIM, DMARC, SPF, branded patient communication
Creating, Editing, and Using Emails in TrackStat
Scheduling Calendar - I can't see all of my patients on the schedule on the TrackStat mobile app. How do I change the settings?
Mobile app - Where can I locate the version of the mobile app on an iPhone?How do I identify what version of the mobile app I have on my iPhone?
Mobile app - update version
Scheduler Pro mobile app - for patientsWhat is the Scheduler Pro used for and how do our patients access it?
Communication - Notifications - How to Enable TrackStat Mobile App Notifications on iPhone and AndroidWant to see notifications on your cell phone when a patient texts the office?
TrackStat Mobile app for clinicsGeneral information for downloading, logging in and using the TrackStat mobile application for providers and staff