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Patient Communication

Inbox, Canned Replies, Texting, Emailing, Inbox Notifications,

38 articles
Communication - Text - I changed phone companies. Will this affect texting in TrackStat?
Communication - Email - How do I format our emails to make them look nice?
Communication - Email - Deliverability
Inbox

Communication - Inbox - how do I mark messages as unread?
Communication - Can we send PHI (protected health information) through TrackStat?
Communication - Text - Do we have to individually verify cell phone numbers in order to send text messages to patients?
Campaigns - Appointment Reminders - How do I give an extra appointment reminder to a specific patient?
What happens when we go over our text limit? Can we still send text messages?
Communication - Email - Can a patient initiate an email to the clinic using the email address assigned by TrackStat?Can patient use the Trackstat email to communicate
Communication - Inbox - How do I archive or hide old messages in the Inbox?I only want to see only open text and email messages. How do I use filters in the Inbox?
Why isn't a Patient receiving text/email reminders?Steps to check why your patient may not get their text or email reminders.
Two patients share a phone number, how does this affect messages in the inbox?Chirotouch patients share the same number for texting.
Communication - Opt Out - A patient does not want to receive any text or email messages from our office. What do we do?How to disable/prevent a patient from getting marketing messages. How to opt out of texts and/or emails.
Communication - Text - Patient has replied “STOP” to opt out of texts, but now wants to restart.Replied "STOP", but wants to opt back in.
Communication - Text - How do patients know a text came from our office?Identifying the office in a text message.
Communication - Inbox - Can I send a text or email to a person who is not a patient?Messaging someone who is not in my EMR/EHR database
What does Queued, Sent, Delivered, and Undelivered meanDifferent stages for text appointment reminders
Communication - Inbox - I sent a message to a patient and the reply shows as a separate line item in the Inbox. What is causing this?Separate line items in the inbox.
Communication - Email - How do I decrease the line spacing in emails?
Communication - Can I send patient's records through TrackStat text or email?
Communication - Inbox - How do I send a message to a patient at a specific day and/or time.I want to schedule a text or email to send in the future? How do I send it at a later time?
Communication - Text - How do I attach an image to a text message? How do I have a YouTube video show as preview by text?How do I include a photo or picture in a text? How do I have my Youtube link preview as a thumbnail when I text a patient?