Patient Communication
Inbox, Canned Replies, Texting, Emailing, Inbox Notifications,
50 articles
- Communication - Text - I changed phone companies. Will this affect texting in TrackStat?
- Communication - Email - Deliverability
- Communication - Text - Why can't we send shortened links (URLs) to our patients?
- Communication - Bulk Messaging from Reports
- Communication - Texts - Character limitsWhy do text messages have character restrictions? Why is my SMS message several segments or count as multiple message credits?
- Communication - Why is my office phone number showing as "Spam Likely" / "Spam Risk" / "Potential Spam" when we call patients?Why does our clinic's number come up as spam on patients' phones?
- Overview of AI Assistant (Jaz)
- Understanding TCR (The Campaign Registry) and U.S. Business Texting RequirementsTCR, The Campaign Registry, 10DLC texting, business SMS compliance, TrackStat texting setup, SMS approval process, healthcare texting requirements
- How to Set Up - Incoming Communications - Unanswered Call Text Response Voicemail Feature in TrackStat
- Troubleshooting Incoming Communications (Voicemail Routing Issues) in TrackStat
- How do I disable missed call text/voicemail features in TrackStat?Disable TrackStat missed call texting and voicemail | Turn off automatic messages for unanswered calls | Stop call routing to TrackStat voicemail
- Why Appointment Reminders Aren’t Sent at the Exact Minute (e.g., 1 Hour Before)
- Why do my TrackStat text messages include “Reply STOP to unsubscribe”?
- Send Out-of-Office Messages to Patients for Planned or Emergency ClosuresHow to notify patients when your office is closed for holidays, weather, emergencies, or other unplanned closures.
- Communication - Text - How long does it take to host my office number for texting in TrackStat?
- Why a Patient Text Message Disappeared from the Inbox (and How to Find It)
- Communication - Inbox - how do I mark messages as unread?
- Communication - Can we send PHI (protected health information) through TrackStat?
- Communication - Text - Do we have to individually verify cell phone numbers in order to send text messages to patients?
- Communication - I want to send a message to a patient and can see the patient's email and cell phone number, but I am unable to send a message to the patient.
- What happens when we go over our text limit? Can we still send text messages?
- Communication - Inbox - How do I archive or hide old messages in the Inbox?I only want to see only open text and email messages. How do I use filters in the Inbox?
- Communication - Inbox - I sent a message to a patient and the reply shows as a separate line item in the Inbox. What is causing this?Separate line items in the inbox.
- What does Queued, Sent, Delivered, and Undelivered meanDifferent stages for text appointment reminders
- Communication - Inbox - Can I send a text or email to a person who is not a patient?Messaging someone who is not in my EMR/EHR database
- Communication - Text - How do patients know a text came from our office?Identifying the office in a text message.
- Two patients share a phone number, how does this affect messages in the inbox?Chirotouch patients share the same number for texting.
- Why isn't a Patient receiving text/email reminders?Steps to check why your patient may not get their text or email reminders.
- Communication - Inbox - How do I send a message to a patient at a specific day and/or time.I want to schedule a text or email to send in the future? How do I send it at a later time?
- Communication - Texting - Patient did not receive a text message. Text message has a status of failed.Why didn't a text message go through?
- How do I attach an image or YouTube video preview to a text message?
- What is the difference between open and closed messages in the Inbox?
- Communication - Text - Unable to receive 2FA codes on the office numberOffice phone numbers may not support receiving 2FA (two-factor authentication) codes via SMS. Learn why and what alternatives are available.
- Communication - Inbox - A patient sent us a text message, but we did not receive it. Why not?
- How to Manage and Troubleshoot the Inbox in TrackStat
- How to Handle Unwanted Texts, Patient Opt-Outs, and Fully Disable Communications in TrackStat
- How do I make the clinic phone number in an email or on a website clickable on a cell phone?I want patients to be able to click the phone number in an email or on my website to call the office.
- Communication - Email - How can I prevent emails from being flagged as spam?Emails flagged as spam.
- Communication - Email - How to avoid Gmail promotions tabemail marketing
- Why TrackStat Emails Are Sent from patienthealthcenters.org (and Not Your Own Domain)TrackStat email domain, custom domain emails, email deliverability, DKIM, DMARC, SPF, branded patient communication
- Creating, Editing, and Using Emails in TrackStat
- Mobile app - Where can I locate the version of the mobile app on an iPhone?How do I identify what version of the mobile app I have on my iPhone?
- Mobile app - update version
- Scheduler Pro mobile app - for patientsWhat is the Scheduler Pro used for and how do our patients access it?
- Communication - Notifications - How to Enable TrackStat Mobile App Notifications on iPhone and AndroidWant to see notifications on your cell phone when a patient texts the office?
- TrackStat Mobile app for clinicsGeneral information for downloading, logging in and using the TrackStat mobile application for providers and staff