We’re thrilled to introduce an amazing new feature that lets you open and close conversations, keeping your inbox super organized and free of distractions. You can easily manage your messages according to your preferences!
For example, the Closed Messages feature indicates that a conversation has concluded. Patients are always welcome to reconnect with you if they reach out with new questions or issues, at which point the conversation will reopen seamlessly. Enjoy this fantastic new way to manage your communications!
To close a conversation: Click on the unlock icon in the top right corner of the screen. When you hover over it, it will change to a lock icon.
To open a conversation: Click on the lock icon in the top right corner of the screen. When you hover over it, it will change to an unlock icon.
To view open and closed conversations, please click on the "Conversations" section located at the top of the messages folders in the upper left corner of the screen.
If you have any additional questions or concerns, please feel free to reach out to us!