Inbox
20 articles
- Communication - Inbox - how do I mark messages as unread?
- Communication - Can we send PHI (protected health information) through TrackStat?
- Communication - Text - Do we have to individually verify cell phone numbers in order to send text messages to patients?
- Communication - I want to send a message to a patient and can see the patient's email and cell phone number, but I am unable to send a message to the patient.
- What happens when we go over our text limit? Can we still send text messages?
- Communication - Inbox - How do I archive or hide old messages in the Inbox?I only want to see only open text and email messages. How do I use filters in the Inbox?
- Communication - Inbox - I sent a message to a patient and the reply shows as a separate line item in the Inbox. What is causing this?Separate line items in the inbox.
- What does Queued, Sent, Delivered, and Undelivered meanDifferent stages for text appointment reminders
- Communication - Inbox - Can I send a text or email to a person who is not a patient?Messaging someone who is not in my EMR/EHR database
- Communication - Text - How do patients know a text came from our office?Identifying the office in a text message.
- Two patients share a phone number, how does this affect messages in the inbox?Chirotouch patients share the same number for texting.
- Why isn't a Patient receiving text/email reminders?Steps to check why your patient may not get their text or email reminders.
- Communication - Inbox - How do I send a message to a patient at a specific day and/or time.I want to schedule a text or email to send in the future? How do I send it at a later time?
- Communication - Texting - Patient did not receive a text message. Text message has a status of failed.Why didn't a text message go through?
- How do I attach an image or YouTube video preview to a text message?
- What is the difference between open and closed messages in the Inbox?
- Communication - Text - Unable to receive 2FA codes on the office numberOffice phone numbers may not support receiving 2FA (two-factor authentication) codes via SMS. Learn why and what alternatives are available.
- Communication - Inbox - A patient sent us a text message, but we did not receive it. Why not?
- How to Manage and Troubleshoot the Inbox in TrackStat
- How to Handle Unwanted Texts, Patient Opt-Outs, and Fully Disable Communications in TrackStat