TrackStat

Messaging someone who is not in my EMR/EHR database

Can I send a text or email to a person who is not a patient?

How to archive or hide finished conversations in the Inbox

Mark an Inbox message unread again using the Actions box, the icon inside the message, or a swipe in the mobile app

How do I mark messages as unread?

A patient text or image vanished from the Inbox because conversations are merging — most finish within an hour, plus where to look

Why a Patient Text Message Disappeared from the Inbox (and How to Find It)

Attach photos with the paperclip icon and use full youtube.com/watch links so texts show a thumbnail preview, plus why previews fail

How do I attach an image or YouTube video preview to a text message?

What is the difference between open and closed messages in the Inbox?

IN5X How to Manage and Troubleshoot the Inbox in TrackStat

Stop spam or unwanted texts by ticking Block Contact under Edit Contact Info on the patient card, or reply STOP to a business

How to Block a Number

I cannot see the text or email option in the dropdown

Where can I find my previous chats with TrackStat Support team?

How to Access and Review Your Previous Chat Messages in TrackStat

No built-in way to save or download Inbox texts and emails; use a screenshot tool such as Windows Snip (Win + Shift + S) to print

How do I print or download a message from the Inbox?

A conversation is not deleted when the preview changes. Inbox list shows one row per person and previews the most recent message in that thread. A patient text can appear…

IN2 Can’t find a patient text in the Inbox (and how to find it)

The Inbox is a shared conversation list (one thread per person), not a personal email inbox. Use Open / Closed to manage work that still needs a person, the red…

IN1 How the Inbox works: filters, Open, Closed, and Unread

IN3 Why there are two conversations for the same person

Inbox attachments open only when the file type is supported by SMS/MMS. Supported: JPG/JPEG, PNG, GIF, PDF, CSV. Other types (including iPhone HEIC) may not preview or open. Collect IDs…

Why can't I open an Inbox attachment?

How to Identify Users With the Same Initials in the TrackStat Inbox

Inbox

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Find answers and get help from Intercom Support and Community Experts

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