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How to Update the TrackStat Clinic App and Scheduler Pro Patient App

Make sure your team and patients are using the latest versions of the TrackStat mobile apps so everyone sees the newest features and bug fixes.
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There are two completely separate apps:

  • TrackStat mobile app for clinics (for providers and staff): View the schedule, add, reschedule, or cancel appointments, send text or email messages to patients, and view patient information.

  • Scheduler Pro mobile app for patients: Patients can schedule appointments, reschedule appointments, and view their future appointments.

These apps update differently.

TrackStat Mobile App for Clinics (Automatic Updates)

The TrackStat mobile app for clinics updates automatically. You will not see an Update button for this app in the Apple App Store or Google Play Store.

When you open the TrackStat clinic app and see the “New Update is Available” screen, follow these steps:

  1. Tap Update Now.

  2. Completely close the TrackStat clinic app (this step is required).

  3. Open the TrackStat clinic app again.

Closing the app fully lets the new version load. Leaving the app open in the background is not enough.
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How to fully close the app

iPhone

  • Swipe up from the bottom of the screen and pause.

  • Find the TrackStat app and swipe it up to close it.

Android

  • Tap the Recent Apps button (or swipe up and hold).

  • Find the TrackStat app and swipe it away to close it.

If you are unsure how to close the app, restart your phone, then open the TrackStat clinic app again.
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Scheduler Pro Mobile App for Patients (Manual Updates)

Scheduler Pro still requires manual updates in the App Store or Google Play Store.

Updating Scheduler Pro on iPhone (Apple App Store)

  1. Open the App Store app.

  2. Tap your profile photo or account button in the top right.

  3. Scroll down to see available updates.

  4. Tap Update next to Scheduler Pro (or Update All if other apps also need updates).

Enable automatic updates for Scheduler Pro on iPhone (recommended)

  1. Go to Settings > App Store.

  2. Turn on App Updates (under Automatic Downloads).

Updating Scheduler Pro on Android (Google Play Store)

  1. Open the Google Play Store app.

  2. Tap your profile icon in the top right.

  3. Tap Manage apps & device.

  4. Go to the Manage tab (or look for “Updates available”).

  5. Tap Update next to Scheduler Pro (or Update all).

Enable automatic updates for Scheduler Pro on Android (recommended)

  1. Open the Google Play Store app.

  2. Tap your profile icon in the top right.

  3. Tap Settings > Network preferences > Auto-update apps.

  4. Choose Over any network or Over Wi-Fi only, then tap Done.

For the individual app: Open the Scheduler Pro details page, tap the three-dot menu, and turn on Enable auto update.
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Troubleshooting the TrackStat Clinic App Update

If the “New Update is Available” screen keeps appearing after you tap Update Now:

  1. Confirm you are in the TrackStat mobile app for clinics (not Scheduler Pro).

  2. Tap Update Now.

  3. Completely close the TrackStat clinic app using the steps above (or restart your phone).

  4. Wait 10–15 seconds, then open the TrackStat clinic app again.

You do not need to look for or tap an Update button in the App Store or Play Store for the TrackStat clinic app.


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