Introduction
The TrackStat mobile app gives clinic staff fast, convenient access to patient communication, scheduling, and management tools directly from their smartphone or tablet.
Available for free on the Apple App Store and Google Play Store, the app is designed for providers, front desk staff, and administrators who need to stay productive while away from their desk.
Whether you’re checking the day’s schedule, messaging a patient, or reviewing patient details, the TrackStat mobile app delivers the core features of the TrackStat platform in a clean, easy-to-use interface.
Getting Started
1. Download “TrackStat Mobile App” from the Apple App Store or Google Play Store.
2. Log in using the same credentials you use for the TrackStat web platform.
3. Enable notifications and biometric authentication in Settings for the best experience.
Use your email address and password to login to the TrackStat mobile app.
Note: users must first log in to the TrackStat web based application at https://app.trackstat.org/ . Email addresses and passwords are case sensitive so make sure that the email address is entered exactly as it was set up in your user profile. A common issue is the mobile device automatically capitalizing the first letter of the email address when it should be lowercase.
Select Allow to receive push notifications for new messages on your cell phone.
Key Sections of the App
1. Schedule (Home Icon)
The Schedule tab is your daily command center for appointments.
View patient appointments by day and provider
Add new appointments for new patients and existing patients directly to the calendar
Reschedule or cancel existing appointments
Switch between providers using the dropdown in the upper right corner
Select any date using the calendar picker in the upper left
Scroll vertically to see the full day’s hours and appointments
Swipe left to see multiple appointments scheduled at the same time
2. Patients List (people icon)
Quickly find and manage your patients on the go.
Search patients or browse the full list
Tap the message icon next to a patient to view conversation history
Tap a patient’s name to open their detailed profile, including:
Status (Active or Inactive/Archived)
Name, Date of Birth, Sex
Tags, Email address, Mobile phone number
Insurance information
Assigned Doctor/Provider
Total visits, Future visits, Last visit, Next visit
Use the Add Notes button to record important information instantly
3. Inbox (message icon)
Manage all patient SMS and email conversations in one place.
See your Remaining Monthly Credits at the top right
Search for patients who have existing conversation history
Filter messages by Open/Closed, All Messages, Important, Unread, Received, Sent, Scheduled, Intake Forms, Message Type, Contact Type, Primary Provider, Filter Tags
Tap the + plus icon to start a new message to an existing patient or a new contact
Use Canned Replies to save time on common responses
Open any conversation to view full history, reply via text or email, send a canned reply, or schedule a message for a future date/time
4. Menu (Settings)
Access account settings and app preferences anytime.
Tap the hamburger menu 3 lines in the upper right corner
Choose Settings to:
Switch between multiple TrackStat accounts (useful for providers with multiple locations and accounts)
Enable or disable push Notifications
Turn on Biometric Authentication (Face ID / Fingerprint) for added security
Log out of the app when needed
Note: You cannot access any statistics in the TrackStat mobile app. These can only be accessed on a tablet or iPad, or through the web-based application.