Compliance & opt-outs
Reply STOP, TCR registration, PHI and HIPAA, and fully disabling communications.
5 articles
- Why do my TrackStat text messages include “Reply STOP to unsubscribe”?Why the "Reply STOP to unsubscribe" line is added to a patient's first text, and why TCPA law means it can't be removed or edited
- Can we send PHI (protected health information) through TrackStat?Sending PHI by text or email is not recommended, so keep protected health information out of TrackStat messages
- Can't send a message to a patient even though email and cell showCan't text or email a patient even though their cell and email show? Inconsistent contact info across EHR cases is the usual cause
- Understanding TCR (The Campaign Registry) and U.S. Business Texting RequirementsTCR, The Campaign Registry, 10DLC texting, business SMS compliance, TrackStat texting setup, SMS approval process, healthcare texting requirements
- How to handle unwanted texts, opt-outs, and disabling communicationsBlock spam texts in your Inbox, handle patients who reply STOP or START, and use Disable Text and Disable Email to stop all messages