Browser notification step

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Select System
​Notifications & actions
​Turn Notifications to “On”
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Scroll down and make sure that Google Chrome is set to “On”
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Make sure Windows Focus Assist is turned off
Open Windows - Settings
​System
​Focus Assist
Set to Off or Priority only and customize list

Modify Chrome extension settings if necessary
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Click on Chrome extension icon (upper right corner of chrome browser)
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Click on more actions (3 dots) next to desired chrome extension
Select Options
Add app.trackstat.org to list of accepted/allowed sites/domains
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If you are not seeing pop up notifications from TrackStat try the following troubleshooting items:

1) Clear Cache and Cookies in Chrome browser
Click on 3 dots in upper right corner of Chrome browser
Select More tools
Select Clear browsing data
Select Basic or Advanced
Choose a time range (to delete everything, select All time)
Check boxes next to items to clear
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2) Check settings on Antivirus software
Add app.trackstat.org to an allowed list
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3) Check network settings
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4) Try viewing site in Incognito mode

Note: If you are still not seeing the notifications pop up when you have a new message, it may be necessary to restart your computer for the new settings to take effect.