Find the patient using the Patient Search box. Click on the patient’s name to open the Patient Card. You can also locate the patient in the Inbox using the search tool and click on the edit icon.
Under the “Reminders” tab, click on the edit icon next to the Appointment Reminder name. Next to Exceptions, click on the “+” to create another reminder to send to the patient at a specified time (example: 2 hours before scheduled appt time). Click “Save”