Once a conversation is finished, it's important to close it to keep your inbox organized. Here is how to close a conversation in your inbox.
Note that when a patient texts your office number, the conversation will automatically open in your inbox.
To close a conversation, simply click on the lock icon at the top right corner of the conversation. This will mark the conversation as closed and remove it from your inbox.
Once a conversation is closed, you will see a red text below the name and phone number of the patient. This indicates that the conversation is closed.
Filtering Your Inbox
If you want to see only open conversations in your inbox, you can use the filter feature. Click on the "Conversation" button at the top left of your inbox and select "Open" from the dropdown menu. This will only show conversations that are currently open.