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Communication - Email - Deliverability

Updated over a week ago

To improve email deliverability please follow these steps, it will prevent our emails from going into Spam or the Gmail promotions folder.

  1. Promotions Folder - Is this email in the promotions folder? Drag and drop the email from the promotions tab into the Primary inbox. After dragging it, Gmail will display a small pop-up message asking whether any future messages should be displayed in the primary tab. Please confirm this.


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  2. Use the 'Not promotions" button - Marking an email as 'Not a promotion" is another way. Select an email and hit the 'not a promotions' button in the top left corner.


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  3. Add the address to Google contacts - You can add this email contact to your contact list. Hover over the email address and click the 'open detailed view' button. Add to contacts in the top right corner.


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