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Communication - Email - Help! I can't send an email. I keep getting an error message.

Troubleshoot sending emails

Updated over a week ago

Here are a few reasons why you may encounter an error message while trying to send an email:

  • subject line is missing or empty

  • email message contains prohibited content (shortened links or specific words or topics that are not allowed)

  • patient does not have an email address in your EHR/EMR

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