This issue may occur in Online Scheduling when trying to set up a provider in Provider Settings - Add Provider.
This issue may also occur in the Scheduling Calendar when trying to set up a provider in Settings > Providers.
See solutions below:
ChiroTouch: Assign the provider as the primary provider on at least one patient's case. The provider will be visible under Add Provider after the next data sync which may take 1-2 hours.
Open ChiroTouch Front Desk app
Select Patient Management
Select patient from the list
Select Patient Information
Select Primary Prov. from dropdown
Vericle:
Make sure the provider has an active flag on the Practitioner ID list. The provider will be visible under Add Provider after the next data sync.
Identify the provider details associated with the schedule by locating the Practitioner list in Genesis. It is possible that the provider is associated with a different name.
select Search
select Providers
click on clinic name
select Practitioner tab