Skip to main content

Online Scheduling - New Patients - Our clinic does not set aside specific hours for new patients. What are the best ways to maximize new patient appointment availability for online scheduling?

Updated today

Use the Standalone Feature in Online Scheduling Settings

When creating groups for appointment purposes in Extras (3 dots icon) > Scheduling > Settings > Provider Availability make sure to select "Standalone" to ignore all other appointment types on the schedule for the same provider.

Create a separate Provider for new patient appointments

You may want to set up an additional provider in your EHR using a slightly different variation of the provider’s name. That way there will be a separate column on the scheduler for new patients increasing availability for online scheduling and minimizing scheduling conflicts.

Did this answer your question?