If you are searching for a phone number, try adding some spaces between the area code and the telephone prefix.
The default search is by full name, if you cannot see the name on the list consider:
Checking for typos
Searching only by first or last name
Searching by email
Searching by account number
Searching by phone number
Keep in mind that a new patient that was just entered in ChiroTouch or Eclipse may take up to one hour to be found in TrackStat
Clear filters by clicking on the Filter icon in the upper left corner and select Reset All Filters
Make sure you are seeing the latest version of TrackStat by doing a hard refresh on your web browser (Ctrl + F5 for Windows users and Cmd + Shift + R for Mac users)
For offices with server based software (ie: ChiroTouch and Eclipse), make sure that your server computer is on and connected to the internet. If something has changed with your server computer, please reach out to us for assistance.