Q: If we have multiple providers can we use online scheduling?
A: Yes, you can set up each provider and assign the appointment purpose the provider is available for.
Q: If we don't set aside specific hours that are for new patients only, what is the best practice for setting up a new patient visit purpose for a particular provider?
A: You may want to set up an additional provider using a slightly different variation of the provider’s name. That way there will be a separate column on the scheduler for new patients increasing availability for online scheduling.
Q: When a provider is taking time off, how do I block off his/her schedule?
A: When a provider is out of the office, go to Scheduling - Settings - Provider Availability. Select Edit for the appropriate provider and scroll down to the section Set exceptions for specific days. Click on the day and enter a Block From and Block To time or All day to prevent patients from scheduling during those specific times or on that specific day. Hit Save.
You can also block off the provider's schedule by adding an event on the ChiroTouch Scheduler for the specific times/days.
Q: How can I remove or delete provider hours?
A: Please note that there is no "Delete" button for provider hours. If you need to remove availability, you can adjust the times using one of these two methods and make sure to save your changes in "Enter hours" and "Edit Provider" modals:
Method 1: Clear the Time Period. Click the time dropdown and select the "Blank" option. This will completely remove that specific time period from the schedule.
Method 2: Adjust the Times. Simply adjust the "From" and "To" fields to reflect the newly corrected availability.
Q: How does the Max Appointment per Time Block setting work?
A: This feature works best when a provider has multiple appointment or visit purposes with different time schedules and different numbers of allowed appointments per time block. For example - set the Max Appointment per Time Block to 5 for the provider and set the corresponding visit purposes to 1 and 5 as shown below.
1 new patient is allowed at each of the following times on Mondays:
9:15AM
10:30AM
3:00PM
4:15PM
5 existing patients are allowed per 15 minute block on Mondays between:
8:00AM - 9:15AM
9:45AM - 10:30AM
3:30PM - 4:15PM
4:45PM - 6:00PM
Q: Why is not provider image not saving?
A: If you are trying to upload a provider's image and it is not saving to the profile, it is likely due to the file format.
Supported File Type: Please ensure your image is in PNG format.
The Fix: If your image is currently a JPG, JPEG, or another format, please convert the file to a PNG and try uploading it again.