Your web browser along with your Windows settings must be configured properly on your computer in order to receive notifications when a new message is received in the TrackStat Inbox.
TrackStat does not send email notifications for inbound patient text messages, making browser notifications essential for staying updated on new messages.
We recommend using Google Chrome web browser with TrackStat.
Alternatively, you can use the TrackStat mobile app to monitor messages in real-time, providing flexibility for users on the go.
Q: How do I set up web browser notifications on my desktop computer or laptop?
A: Repeat steps below for each workstation computer or device that accesses TrackStat. Click on the Tune icon (View site information) in the upper left corner next to the URL in your Google Chrome web browser. Make sure that Notifications and Pop-ups and redirects are enabled. If the settings are disabled, click on Site Settings and set both to Allow. After settings are changed, return to the TrackStat tab and click the Reload button (critical step!).
Best Practices for Staying Informed of Messages
Enable Notifications: Activate browser or device notifications to receive real-time updates on incoming messages.
Use the Mobile App: The TrackStat mobile app provides an efficient way to stay connected and manage messages on the go.
Review Contact Settings: Regularly check and update contact-specific messaging settings to ensure they align with your communication preferences.
Q: How do I turn off Notifications?
A: Click on the Tune icon (View site information) next to URL in the web browser. Disable notifications (slide to off) to prevent seeing new messages in lower right corner of screen. Make sure to leave Pop-ups and redirects on so you will still get the latest TrackStat updates. Make sure you are logged in to TrackStat when you adjust the settings above!
Q: Why are my messages not popping up?
A: Make sure to turn on your notifications on your device. This may be through Windows settings for PC or macOS for Mac (Apple).
Alternatively, consider using the TrackStat mobile app for real-time message monitoring, as TrackStat does not rely on email notifications for updates.