Q: How are "Total Unique NPs (new patients) scheduled" calculated?

A: Unique scheduled new patients counts all new patient appointments including cancelled and rescheduled appointments and subtracts duplicate appointments (new patients who have cancelled their first appointment and then rescheduled again).

Q: How is patient visit average (PVA) calculated?

A: Patient visit average can be calculated 2 different ways in TrackStat. Settings can be modified in Account Settings. It is a way to evaluate your patient retention and effectiveness.

Total new patient shows
Patient visit average = total office visits / new patient shows

Started new patients
Patient visit average = total office visits / started new patients

Q: When I filter by provider, what type of provider is the data for in the Totals (orange) section?

A: It is showing the appointment provider data (as opposed to the primary or billing provider).

Q: Why isn’t the report showing the current month?

A: The default dates are set to show the most recent complete month. You can change the date range by clicking on the Start or End Date to change it.

Q: I see 2 different filter icons on the report. How do they work?

A: You can only use/select 1 of these filters at a time. The filter to the left of the blue heading bar controls the Totals (orange) section. The filter in the blue heading bar to the right of the Totals (orange) section controls the “By Case Type” (green) section. Select the case type you want to view in the drop down menu. Only 1 case type can be selected at a time. The section to the far right (white) will show the percentage of the total.

Q: How are % Units Billed calculated?

A: % Units Billed = Total Units Billed divided by Total Units Charged

Q: How are Units Billed / Visit calculated?

A: Units Billed / Visit = Total Units Billed divided by Total Office Visits

Q: Which EMR/EHR reports match the Monthly # report?

A:

ChiroTouch

Genesis