Why is there a variance between the $ on ChiroTouch Collection Details by Procedure Code report and the TrackStat $ Applied Payments on the Custom Reports?
Well, it turns out that the TrackStat $ Applied Payments numbers are actually more accurate and logical than the ChiroTouch report!
In order to drill down and determine differences between ChiroTouch reports and TrackStat, make sure to locate one specific patient and one specific transaction on one date of service and view the details in the patient's ledger in ChiroTouch.
Patient names and applied payment details can be found on the ChiroTouch
Service Provider Monthly Charges and Collections report. Make sure to run the report by - Report Service Provider Charges by: Include Details
Example when TrackStat and ChiroTouch $ Applied Payments dates are equal:
06/23/2025 Service/CPT code entered in patient ledger in ChiroTouch
07/10/2025 Patient makes a payment and the payment is entered and applied to the prior service from April
ChiroTouch and TrackStat Applied payment date = 07/10/2025
Example when TrackStat and ChiroTouch $ Applied Payments dates are NOT equal:
07/10/2025 Patient makes a payment and the payment is entered and shows as a credit on the ledger in ChiroTouch (money on account - not applied to any service codes)
08/14/2025 Service/CPT code entered in patient ledger and existing credit on account from prior payment is applied to the new service/CPT/charge
ChiroTouch Applied payment date = 07/10/2025
TrackStat Applied payment date = 08/14/2025
