There are a few things that could be happening?
FormDr is not connected to TrackStat
Your FormDr link is not in the form link box in the TrackStat > Account Settings
Your fields are not mapped.
Any of the above will lead to the fields not importing into your EHR.
Watch video for solution:
Form Link Field
TrackStat > Account Settings section
Get the form link from app.formdr.com
Paste this in the form link merge field in TrackStat > Account Settings
Field mapping, currently is in Extras (3 dots) > Integrations > FormDr
FAQ
Why doesn't my drop down option NOT map properly?
more about field mapping
1=field display name
2=field value
3 and 4. If you have a question with drop downs, the drop downs need to match the display name. We are not looking for option01. We will search for 'Single' or 'single'. The easiest way to fix this with the Trackstat template, which is set up to map.
Default field values (if you started with the template)
TrackStat Name | FormDr Display Name | FormDr Field Value |
First name | First name | firstName |
Middle name | Middle name | middleName |
Last name | Last name | lastName |
Birthdate | Birthdate | dateofbirth |
Sex | Sex | sexofpatient |
Ethnicity | Ethnicity | ethnicity |
Race | Race | raceofpatient |
SSN | SSN | ssnofpatient |
Marital status | Marital status | maritalstatus |
Cell phone | Cell phone | cellphone |
Home phone | Home phone | homephone |
Address | Address1 | address01 |
City | City | city |
State | State | stateprovince |
zip code | Zip code | zipcode |