Do you want to double your online reviews?
The majority of patients who respond with a 5-star rating will NOT leave a public review on Google, Yelp or Facebook. It's an additional step and many will not, if you want to double your reviews, simply ask them again.
We have a canned reply that makes this easy, but you will have to search the review site prior to ensure they didn't leave a review before you ask them.
See the steps below:
1. You will be notified if a patient leaves you a review in your inbox
You can also see all the patients who have responded to your review asks in your review campaign. See image below
2. Search on Google, Yelp, Facebook to see if that patient has responded publicly. Note you can find those review links in your account settings as well.
3. If they have not given you a public review, use the canned reply to ask them again in the 'review' folder you will see the message 'review f/u - ask again'
Take those additional steps and you'll likely double your online reviews. Remember, if you have more positive online reviews, you will attract more new patients.