Why Your Clinic Should Use Automated Review Campaigns
Build Your Online Reputation Automatically
Consistent online reviews are one of the most powerful ways to attract new patients, strengthen your clinic’s reputation, and improve visibility on Google. However, it can be difficult for busy teams to ask every patient manually. TrackStat’s automated review campaigns make this process seamless — reaching every patient at the right time, with a friendly, professional message that encourages feedback and online reviews.
How It Works
After a patient visit is completed, TrackStat automatically sends a review request by text message. The frequency the review asks are sent are based on your Review Campaign settings. The review flow begins with an internal feedback request. If a patient provides a 5-star rating, they are directed to a page where they can leave a public review on platforms like Google, Facebook, or Yelp. This ensures that only highly satisfied patients are encouraged to leave public reviews, enhancing your clinic's online reputation.
The message comes from your clinic’s texting number and uses your customized template.
Each patient receives a unique link that directs them to your clinic’s feedback and review page. This link first guides patients to provide internal feedback. If they rate their experience highly, they are then directed to external review platforms like Google, ensuring a seamless and effective review process.
Happy patients are guided to leave a public Google, Facebook or Yelp review, while patients with concerns can share their feedback privately — helping you catch small issues early.
This automation ensures every patient gets the same great experience, even when your team is busy. Additionally, TrackStat offers a manual option for sending review links using the Canned Replies feature. This allows your team to personalize messages and follow up with specific patients as needed, providing flexibility alongside automation.
Why It’s Effective
Saves Staff Time: reduces the need for front desk follow‑up calls or emails.
Increases Total Reviews: Automated timing and consistent messaging generate more responses.
Improves SEO & Visibility: Frequent, authentic reviews help boost your Google ranking.
Identifies Patient Concerns: Internal feedback helps your team improve before issues reach public platforms.
Builds Trust: Fresh, positive reviews show prospective patients your clinic delivers excellent care.
Clinics using automated review campaigns typically see review volume increase by 3–5× within the first 90 days.
Build Confidence - Try It Yourself
Want to see exactly what patients experience? Send a test review request text to your own phone using a canned reply in TrackStat. You’ll see the short, professional message your patients receive and how easy it is to leave feedback. The Canned Replies feature also allows you to manually send Google review links to patients, making it a versatile tool for managing review requests in unique situations.
Seeing it in action is the quickest way to understand why clinics love this system - and why it’s one of the simplest ways to grow your online presence and reputation.