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Campaigns - Report - After sending a message to a group of patients, how do I know how many messages were delivered, opened, bounced or how many people unsubscribed?

Updated this week

A: Open the Campaign- Click on the Report tab

Text Campaigns will show:

  • Total Recipients

  • Total Delivered

  • Delivered %

  • Total Errors

  • Total Unsubscribed

Email Campaigns will show:

  • Total Recipients

  • Total Delivered

  • Delivered %

  • Total Opened

  • Total Errors

  • Total Bounced

  • Total Unsubscribed

An email error is any problem that prevents an email from being delivered, while a bounce is a specific type of error that occurs when an email is returned to the sender.
Here are some examples of email errors and bounces:

  • Email error: The email address is invalid.

  • Bounce: The mailbox is full.

  • Email error: The mail server is down.

  • Bounce: The spam filter rejected the email.

  • Email error: The network is down.

  • Bounce: The email is too large.
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