If a potential new patient enters their contact information (first name, last name, cell phone number, and email address) on your new patient online scheduling page but doesn't finish booking the appointment, TrackStat automatically captures that lead and sends an email to the lead with a link to continue booking and a notification straight to your clinic's TrackStat Inbox that says "New patient - FirstName LastName - has not finished booking the appointment."
This person appears as a "non-patient" in the Inbox since they aren't yet in your EHR. You'll see their basic details right in the Inbox, and you can click the "Edit contact info" icon to view all provided information such as first name, last name, cell phone number and email address. From there, your team can quickly reach out via email or text directly from the Inbox to follow up - perhaps to answer questions, offer assistance, or encourage them to complete the booking.
This is a powerful built-in tool to help prevent missing out on potential new patients. Many people get interrupted or have second thoughts mid-process, but with this lead capture, you get a second chance to connect and convert them into an actual appointment - boosting your new patient pipeline with minimal effort.
