If a patient receives an error when trying to log in to Scheduler Pro, it is often because they have not created an account yet. Follow the steps below to help them access the online scheduling system.
Step 1: Download the App and Add Your Clinic
The patient should first download Scheduler Pro from the Apple App Store or Google Play Store.
Once installed, they need to add your clinic by either:
Scanning the clinic’s QR code, or
Entering the Practice ID
After adding the clinic:
If the patient has never used the online scheduling system, they may receive an error when attempting to sign in because no password has been set up. In this case, they should select Sign Up instead of Sign In.
If the patient has used online scheduling before but forgot their password, they should click the “Forgot password?” button on the sign-in page and follow the prompts to reset their password.
Step 2: Complete the Sign-Up Process
After the patient completes the sign-up process, the app will display a confirmation message indicating that the registration was successful.
The patient will then be instructed to check their email to verify their account.
Step 3: Verify the Email Address
The patient should open the verification email and click the verification link.
They will be redirected to a page where they can click Verify to confirm their account.
Once the verification is complete, a confirmation message will appear letting them know that their account has been verified successfully.
Step 4: Sign In to Scheduler Pro
After verifying their account, the patient can return to Scheduler Pro and sign in using their email address and password.